Customer Service / Customer Relationship Management (CRM)
The most important factor in keeping a good relationship with your customers is communication. With unsurpassed quality and service in the area of telephone etiquette and call handling, Versacor can be your fulltime, overflow, or after-hours customer service department. Either hosting or securely accessing your database for data entry, we can handle payment lookups, address changes, etc. We can also dispatch or call out for calls requiring immediate attention.
Versacor offers help desk solutions that fit your organization. Your customers need you when they need you. This could mean evenings, weekends, and holidays. Versacor’s trained call center agents offer you the ability to handle all your help desk requests 24 hours a day, 7 days a week.
Reservation / Registration / Appointment Taking
Whether it’s hotel rooms, seminars, campgrounds, classes, medical/dental or service/maintenance appointments, Versacor has the answer. With our system, we can book and track any number of reservations, registrations and appointments within our own or your secured environment. We can even include provisions for payments, seating, and cancellations.